FAQ

Frequently Asked Questions

  • What is Keepr?

    • Keepr offers full-service and on-demand storage that
      puts security and convenience first. We pick up, store, and bring back your
      items whenever you want. Everything you store with us is photographed, tagged
      with a barcode, and uploaded into your personal inventory that you can manage
      online.

  • Why use Keepr?

    • Keepr is your best bet for secure storage and a
      clutter-free home. Because we know how busy you are, we’re cutting out the
      inconveniences of hauling, packing, warehouse visits, and we’re doing it all for
      you. Using Keepr’s Website or Mobile App, you can schedule pickups and
      deliveries plus manage your storage inventory all online.

  • Where can I use Keepr?

    • Keepr is currently servicing Pasig, Makati, Taguig,
      Paranaque, and Muntinlupa. We’re looking to expand soon! Not sure if we can
      service your area? Give us a call!

  • How do I start keeping with Keepr?

    • You can sign up on our website or download the Keepr
      App. Create an account and book an appointment! It’s that easy! You can also
      contact our Customer Support if you need extra help. We’ll be there every step
      of the way.

  • What can I store with Keepr?

    • You can store anything that belongs to you except
      liquids, perishables, explosives, flammables, animals, hazardous items, firearms
      or illegal goods. View Storage Rules
      for more details.

  • How do I know which Storage Plan works best for me?

    • The Storage Plan you select should be based on the
      volume of space your items will occupy. Try to measure or estimate this before
      you book an appointment. If you’re unsure of how much space you need, our
      Storage Specialists can advise you on which Storage Plan works best for you.

  • Do you take photos of my things?

    • Yes, we do. We take photos of your bins and items
      you have stored. Photos are then added to your cloud-based inventory along with
      their corresponding QR code.

  • How do I access my Inventory?

    • Your inventory can easily be accessed by logging in
      to your Keepr account on the Keepr website or within the Keepr App. Our team
      photographs and labels your items with a unique QR code. It’s up to you to add a
      description to each item stored.

  • How should I pack my things?

    • First of all, it’s best to check our Storage Rules so you know what you can and can’t
      store with us. We provide Keepr bins for you to fill with your items or you can
      use your own boxes. We won’t be liable for any damages due to poorly packed
      items. Also, remove any batteries, perishables or liquids from your items. The
      easiest way around it? Avail of our packing service and leave everything to us!

  • Can you pack my things for me?

    • Yes, we offer packing services for
      ₱150/hour. Packing materials such as bubble wrap, bins,
      boxes, and blankets will be provided. We can also disassemble furniture upon
      pick up.

  • What if my things can’t fit inside a Keepr bin?

    • If you think you need more space, it’s best to
      request extra Keepr bins. Don’t worry, bins are always free to use. Avoid over
      packing or overloading your bins as this may cause issues with storing or even
      damage the contents.

  • Can I keep the Keepr bins?

    • Keepr bins are free to use while storing with us.
      However, if you want to keep one for personal use at home, you can purchase the
      bins from us at ₱1000 per bin. Any bins that aren’t returned to
      us within 14 days from drop-off will automatically be charged to you.

  • How do I schedule pick up or delivery?

    • All pickups and deliveries are scheduled via the app
      or website. It’s first-come, first-served so please book your appointments in
      advance. We will confirm time, date and location subject to the availability of
      the Keepr Storage Specialists.

  • How much does pick up and delivery cost?

    • The first pickup is free and the flat rate for
      pickup or delivery after that is ₱500 per trip, regardless of the number
      of items.

  • What if I’m not there during pick up or delivery?

    • You or an authorized representative must be
      personally present to facilitate pickups and receive deliveries. The Keepr team
      will only wait up to 30 minutes for you at the designated
      location, otherwise, your appointment will be cancelled and you will be charged
      a no-show fee of ₱300. It’s best to inform us in advance if
      you’re unable to make your appointment.

  • How much does Keepr cost?

    • We’ve got several storage sizes and our plans are
      flexible as you add and remove items. Each storage plan has a minimum commitment
      of only 3 months. You can have us pick up or deliver your items for a fee of
      ₱500 charger per trip, not per item. For more details, check our Pricing.

  • How am I charged?

    • Your subscription begins the day your items arrive
      at our warehouse. Your monthly billing cycle will also be based on that date.
      For example, if we pick up your items on the 5th of the month, your second
      Billing Cycle begins on the 5th of the next month and so on. Your items are
      always delivered to the warehouse the same day they are picked up. As for pick
      up and delivery fees, they apply per trip as a whole, never per item.

  • What are the subscription periods?

      • Keepr offers three convenient subscription
        periods: 3, 6, and 12 months. Non-recurring payments such as bank
        transfers and PDCs have a security deposit requirement, paid together
        with your first-month fee, and applicable on the last month of your
        subscription.
    • Failure to pay your succeeding monthly fees
      15 days after the due date will result in a forfeiture of your
      security deposit to cover for storage and delivery fees. For more information
      please visit our Pricing page.

  • Can I change plans?

    • Yes, you can upgrade your plan at any time! The
      increase in charges and your new plan will only apply on the day that you decide
      to upgrade. Our plans have a minimum commitment of 3 months, so it’s not
      possible to downgrade unless the time is used up.

  • What if I cancel my subscription?

    • The total rent of the Storage Plan’s minimum
      commitment is non-refundable. Even if you remove your items before the minimum
      commitment is up, you will still be charged the full amount. If you would like
      to close your account, you may do so at any time by contacting Keepr customer support.
      Delivery costs to return your items to you will still apply.

  • How secure is the Keepr warehouse?

    • The Keepr warehouse is in a secure compound
      restricted from public access with 24-hour surveillance. Your items will always
      be well lit and never out of sight. We are equipped with cameras, alarms and
      roving staff.

  • Is my stuff safe with Keepr?

    • We treat every item in storage as if it is our own.
      Aside from maintaining tight security, we constantly check storage conditions
      and make sure our warehouse is kept clean. For added security, you can choose to
      purchase one of our Protection Plans to ensure your belonging while in storage
      with us.

  • Can I visit the Keepr warehouse?

    • We pride ourselves in keeping your items safe and
      secure and only allow authorized personnel inside the warehouse. We’ve made
      pick-ups and deliveries convenient for you so you’ll never have to visit a
      warehouse ever again. You may call us anytime for special assistance in
      retrieving your items in case of emergencies.

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